What Do I Need To Do?

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Step Three:

Once the situation is known you need a plan of action. What do you need to do and how will you do it? Technically speaking you need an implementation plan. It may be formal or informal but it must be developed.

Personal Change

"What do I need to do?"

If you are pregnant and look ahead to the next nine months, what do you need to do? A number of issues arise:

  • What doctor will be used?
  • How will you afford it?
  • What is your employer’s family leave policy?
  • Do you have enough room for a nursery?
  • What baby furniture do you need?
  • Will you take child birth classes?

Answering all of these questions and putting them in some sequence will create an action plan. With answers, you will know what to do?

Work Change

   "What do I need to do?"
With a clear statement of the opportunity you must now create a plan of action.

A system wide redesign is needed. Several planning teams consisting of a diversity of workers are gathered together. They are told to design the ideal patient care system  and develop specific, detailed implementation plans.

What must be done? Who will do it? How will job roles change? How much will it cost? Will quality of care improve? How long will it take?

With a detailed implementation plan you are ready to act.


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